Policies & FAQ

Your information

Privacy Policy

Last updated: 20 October 2026

TOUCHTRIAL (“we”, “us” or “our”) operates https://www.touchtrial.in, an online fragrance store. This policy explains the information we collect when you browse the store, sign in, save a cart or wishlist, subscribe, contact us or place an order, and how we use and share that information.

Information we collect

When you sign in with Google, we receive basic account information made available for authentication, such as your Google account identifier, name, email address and, if provided, profile image. We also process account and session information needed to keep you signed in. When you order, we collect your name, email, phone number, delivery address, items ordered, order total, coupon and delivery details, and transaction status. We store saved cart and wishlist selections for signed-in users. If you subscribe to the newsletter or request a product notification, we collect your email address and the related subscription or request. We also receive information you send by email to customer care.

Google sign-in and Google user data

We use Google user data only to authenticate you, identify your account, maintain your sign-in session, and associate your account with saved cart items, wishlist selections and orders. We request only basic identity data needed for these functions. This website's Google sign-in does not request access to Gmail messages, contacts or Google Drive files. We do not sell Google user data, use it for advertising or personalised advertising, or share it with third parties for their independent marketing. The information is processed by Google for OAuth sign-in and by Supabase Auth and our database provider to operate your account. It may be disclosed if legally required or needed to protect users, the service or our legal rights. Our handling of Google user data is subject to Google's applicable user-data and Limited Use requirements.

How we use information

We use information to authenticate users; provide account features; save carts and wishlists; accept and fulfil orders; arrange delivery; confirm payments; answer customer-care requests; manage newsletter subscriptions and product notifications; protect the store against fraud or misuse; maintain security; and comply with applicable accounting, tax and other legal requirements.

Payments, address suggestions and service providers

Razorpay processes online payments. Our store receives the transaction details and identifiers needed to verify payment and manage the order; payment data may also be handled directly by Razorpay under its own terms. Do not send card security codes, payment PINs or passwords to us by email.

If you use address autocomplete at checkout, the address text you enter and the place you select may be sent to Google Maps/Places through our integration service to return address suggestions and formatted details. You may type your address manually instead. We share necessary information with providers that operate the website and database, authenticate accounts, process payments or deliver orders. We may disclose information when required by law or necessary to protect rights and safety. We do not sell personal information.

Storage, retention and security

Account and store records are held by our authentication, hosting and database providers. Authentication session data is stored in your browser so that you can remain signed in. We use reasonable technical and organisational safeguards, although no service can guarantee absolute security. We retain account details and saved shopping data while needed to provide account features; order and transaction records may be retained longer for fulfilment, customer service, accounting, tax, fraud prevention or legal requirements. Newsletter information is retained until you unsubscribe or ask us to remove it, subject to records we must keep.

Your choices and requests

You can sign out, stop using Google sign-in, unsubscribe from promotional email where an unsubscribe option is provided, and request access, correction or deletion of information associated with your account. To make a request, email care@touchtrial.in from your registered email and describe your request. We may retain information required by law or needed for security, accounting or dispute resolution. You can also revoke the connection from your Google Account's third-party connections settings; this may prevent Google sign-in until you authorise it again.

Children, updates and contact

TOUCHTRIAL is an online shopping service for adults and is not directed to children under 18. We do not knowingly seek to collect their personal information. We may update this policy as our service or legal requirements change; the date above shows the latest revision. For privacy questions or data requests, contact care@touchtrial.in.